Refund policy

Thank you for shopping with Wool N Stuff NZ.

30-Day Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be:

- Unused and in its original condition.

- Returned in its original packaging where possible.

- Accompanied by proof of purchase.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or we sent the wrong product.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.

Original shipping costs are non-refundable unless required under New Zealand consumer law.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, is faulty, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement, repair, or refund where appropriate.

Custom & Personalised Orders

Custom-made or personalised items cannot be returned unless they are faulty or do not match the agreed specifications.

Consumer Guarantees

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

For any questions regarding returns or refunds, please contact us at woolnstuffnz@gmail.com.